Salesforce.com For Dummies

Salesforce.com For Dummies Author Liz Kao
ISBN-10 812656301X
ISBN-13 9781119239314
Year 2016-04-25
Pages 456
Language English
Publisher For Dummies
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Your all access guide to reaping the benefits of Salesforce com Salesforce com has a rapidly expanding influence over the way companies across the globe interact with their clientele Written by Salesforce com insiders with years of experience in customer relationship management CRM solutions Salesforce com For Dummies gives you an edge in building relationships and managing your company s sales marketing customer service and support operations You ll discover how to organize contacts schedule business appointments use forecasting tools to predict upcoming sales create accurate projects based on past performance and so much more A customizable on demand CRM solution Salesforce com allows businesses to organize and manage all of their customer informationleads opportunities contacts accounts cases and solutionsin one place Whether you re a Windows or Mac user this down to earth friendly guide shows you how to maximize Salesforce com s capabilities to close deals faster gain real time visibility into sales and collaborate instantly Customize the new user interface with apps widgets and tools Prospect leads drive sales and provide outstanding customer service Manage contacts identify opportunities and analyze your results Collaborate with colleagues using Chatter If you re new to Salesforce com or an existing user looking for the latest tips and tricks to maximize its potential this friendly guide has you covered

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